Telecoms Management Software

Published: Dec 20, 2022

Customer Experience: Best practices for connecting customer service resources

Delivering great customer experience—and fixing issues before customers even know there’s a problem—goes far beyond just your contact...

Published: Dec 20, 2022

The case for proactive customer service: Five capabilities to intelligently prevent disruption and provide consistent service experiences

Whenever a customer sees that you fix issues fast, or that your services are always up and running, their confidence in your brand gets a boost. But to...

Published: Dec 20, 2022

Report: Forrester TEI for CSM

To deliver effortless, end-to-end customer experience every time, all parts of your organisation need to work together, across the front, middle and back...

Published: Dec 21, 2022

Strengthening Your Security Program with Mimecast’s Integrations and Open API

We face a new digital risk reality. The pandemic accelerated digital transformation projects for organizations around the world and also led cybercriminals...

Published: Dec 20, 2022

Automation for Service Operations

As speed is vital in creating and taking opportunities, you can get ahead by automating the way work gets done—across your entire enterprise. Get...

Published: Jan 11, 2023

4 ways data can revolutionise your supply chain - How finance and operations are benefiting from a new era of connectivity

Businesses can be overwhelmed by data. The challenge is establishing the connectivity and analytics to make it valuable. And if that’s possible,...

Published: Dec 20, 2022

Power of the platform: Accelerating business outcomes across the enterprise with a single digital foundation

Many businesses start their digital transformation journey by making changes to just one or two departments or teams, in a siloed way. But the real magic...

Published: Dec 20, 2022

Deliver resilient technology service operations that delight employees.

When IT is held back by silos, progress grinds to a halt. Between expensive legacy systems that don’t offer much visibility and your IT teams spending...

Published: Jan 27, 2023

The Definitive Guide – Replace Google Analytics

This guide gives you the breakdown on warehouse-first analytics, why it’s the trustworthy, efficient, and scalable solution over Google Analytics,...

Published: Jan 19, 2023

eBook: Product development strategies managed with cloud PLM

Discover how your product development strategies can benefit from modern cloud software-as-a-service (SaaS) PLM. Most companies want to get the...

Published: Feb 24, 2023

Two-Factor Authentication Evaluation Guide

In this guide, you will learn how to evaluate a solution based on: Security Impact - Does the solution reduce risks, and can it provide visibility...

Published: Feb 17, 2023

Cloud Data Security 2023 Report by ESG, a division of TechTarget

"…More than half (59%) of respondents believe that more than 30% of their organization’s sensitive data residing in IaaS and PaaS environments...

Published: Nov 11, 2022

What is usage data and how do businesses use it?

What exactly is usage data? How does it relate to subscriptions and billing? Why is processing usage data for business systems so challenging? The...

Published: Jan 09, 2023

3 Keys to Successful AI and ML: Democratized, operationalized, responsible AI and ML outcomes

How to succeed with artificial intelligence and machine learning A growing number of companies, from emerging startups to established enterprises,...

Telecommunications / Telecoms Management Software

Customer Experience: Best practices for connecting customer service resources

The case for proactive customer service: Five capabilities to intelligently prevent disruption and provide consistent service experiences

Report: Forrester TEI for CSM

Strengthening Your Security Program with Mimecast’s Integrations and Open API

Automation for Service Operations

4 ways data can revolutionise your supply chain - How finance and operations are benefiting from a new era of connectivity

Power of the platform: Accelerating business outcomes across the enterprise with a single digital foundation

Deliver resilient technology service operations that delight employees.

The Definitive Guide – Replace Google Analytics

eBook: Product development strategies managed with cloud PLM

Two-Factor Authentication Evaluation Guide

Cloud Data Security 2023 Report by ESG, a division of TechTarget

What is usage data and how do businesses use it?

3 Keys to Successful AI and ML: Democratized, operationalized, responsible AI and ML outcomes

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