Telecoms Infrastructure

Published: Dec 20, 2022

The case for proactive customer service: Five capabilities to intelligently prevent disruption and provide consistent service experiences

Whenever a customer sees that you fix issues fast, or that your services are always up and running, their confidence in your brand gets a boost. But to...

Published: Dec 20, 2022

The Book of Knowledge - HA&LC

Gartner predicts that 65% of all app development activity will take place on low-code platforms by 2024. That’s because a feature-rich, low-code...

Published: Dec 20, 2022

Customer Experience: Best practices for connecting customer service resources

Delivering great customer experience—and fixing issues before customers even know there’s a problem—goes far beyond just your contact...

Published: Nov 11, 2022

What is usage data and how do businesses use it?

What exactly is usage data? How does it relate to subscriptions and billing? Why is processing usage data for business systems so challenging? The...

Published: Dec 20, 2022

Report: Forrester TEI for CSM

To deliver effortless, end-to-end customer experience every time, all parts of your organisation need to work together, across the front, middle and back...

Published: Jan 19, 2023

eBook: Product development strategies managed with cloud PLM

Discover how your product development strategies can benefit from modern cloud software-as-a-service (SaaS) PLM. Most companies want to get the...

Published: Feb 09, 2023

Modernize application delivery with cloud services

The pace of digital transformation is accelerating as businesses adapt to changing customer expectations. Today’s organizations are under pressure...

Published: Feb 17, 2023

Cloud Data Security 2023 Report by ESG, a division of TechTarget

"…More than half (59%) of respondents believe that more than 30% of their organization’s sensitive data residing in IaaS and PaaS environments...

Published: Jan 09, 2023

3 Keys to Successful AI and ML: Democratized, operationalized, responsible AI and ML outcomes

How to succeed with artificial intelligence and machine learning A growing number of companies, from emerging startups to established enterprises,...

Published: Dec 20, 2022

Power of the platform: Accelerating business outcomes across the enterprise with a single digital foundation

Many businesses start their digital transformation journey by making changes to just one or two departments or teams, in a siloed way. But the real magic...

Published: Mar 17, 2023

Architecting Your Multi-Cloud Environment

Businesses are developing new software and modernizing existing applications to support their digital transformation initiatives. Architecting a cloud...

Published: Dec 20, 2022

Automation for Service Operations

As speed is vital in creating and taking opportunities, you can get ahead by automating the way work gets done—across your entire enterprise. Get...

Published: Dec 21, 2022

Strengthening Your Security Program with Mimecast’s Integrations and Open API

We face a new digital risk reality. The pandemic accelerated digital transformation projects for organizations around the world and also led cybercriminals...

Published: Dec 20, 2022

Deliver resilient technology service operations that delight employees.

When IT is held back by silos, progress grinds to a halt. Between expensive legacy systems that don’t offer much visibility and your IT teams spending...

Telecommunications / Telecoms Infrastructure

The case for proactive customer service: Five capabilities to intelligently prevent disruption and provide consistent service experiences

The Book of Knowledge - HA&LC

Customer Experience: Best practices for connecting customer service resources

What is usage data and how do businesses use it?

Report: Forrester TEI for CSM

eBook: Product development strategies managed with cloud PLM

Modernize application delivery with cloud services

Cloud Data Security 2023 Report by ESG, a division of TechTarget

3 Keys to Successful AI and ML: Democratized, operationalized, responsible AI and ML outcomes

Power of the platform: Accelerating business outcomes across the enterprise with a single digital foundation

Architecting Your Multi-Cloud Environment

Automation for Service Operations

Strengthening Your Security Program with Mimecast’s Integrations and Open API

Deliver resilient technology service operations that delight employees.

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