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Published: Dec 20, 2022

The case for proactive customer service: Five capabilities to intelligently prevent disruption and provide consistent service experiences

Whenever a customer sees that you fix issues fast, or that your services are always up and running, their confidence in your brand gets a boost. But to...

Published: Feb 17, 2023

Cloud Data Security 2023 Report by ESG, a division of TechTarget

"…More than half (59%) of respondents believe that more than 30% of their organization’s sensitive data residing in IaaS and PaaS environments...

Published: Mar 09, 2023

Red Hat Satellite Helps Enterprise Organizations Optimize Infrastructure with Automation Tools

Digital applications and digital transformation are driving IT infrastructure and operations teams to deliver business-critical services for customers...

Published: Feb 23, 2023

Cyber Risk Commands C-suite's Focus: The State of Email Security 2023

As companies grow more skittish over rising economic volatility and intensifying geopolitical tensions, a more conservative approach has spread to all...

Published: Nov 11, 2022

What is usage data and how do businesses use it?

What exactly is usage data? How does it relate to subscriptions and billing? Why is processing usage data for business systems so challenging? The...

Published: Feb 09, 2023

Empowering Developers Through Cloud Services

The enterprise is under tremendous pressure when it comes to modern application deployment. The industry faces a shortage of developers while seeing a...

Published: Dec 20, 2022

The Book of Knowledge - HA&LC

Gartner predicts that 65% of all app development activity will take place on low-code platforms by 2024. That’s because a feature-rich, low-code...

Published: Dec 20, 2022

Customer Experience: Best practices for connecting customer service resources

Delivering great customer experience—and fixing issues before customers even know there’s a problem—goes far beyond just your contact...

Published: Dec 20, 2022

Power of the platform: Accelerating business outcomes across the enterprise with a single digital foundation

Many businesses start their digital transformation journey by making changes to just one or two departments or teams, in a siloed way. But the real magic...

Published: Dec 20, 2022

The Book of Knowledge -Customer Experience

Every customer interaction matters. But how can you deliver effortless experiences that build long-term loyalty? Learn why top brands are connecting people...

Published: Dec 20, 2022

Report: Forrester TEI for CSM

To deliver effortless, end-to-end customer experience every time, all parts of your organisation need to work together, across the front, middle and back...

Published: Mar 17, 2023

Architecting Your Multi-Cloud Environment

Businesses are developing new software and modernizing existing applications to support their digital transformation initiatives. Architecting a cloud...