Facebook Graph Search POV
You might remember that in June 2013, Facebook rolled out the use of hashtags on the platform. That, combined with the capabilities of Graph Search, edge...
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Best Practices in the Call Center: A Customer Touch-Point Methodology
One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders.
Instead,...
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Worldwide Enterprise WLAN 2013/14 Vendor Analysis
"The explosion of mobile devices within the enterprise has introduced a new dynamic into the enterprise WLAN market." Rohit Mehra, director,...
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The Shortfall of Network Load Balancing
The way in which applications are consumed has undergone rapid and significant change in recent years—both in the growing list of user device types...
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Fight Malware, Malfeasance, and Malingering
Every year brings an even more extreme set of threats to the enterprise than the last. Spam email used to be the number one headache. Now it’s been...
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IBM Mobile Testing Point of View
This paper describes the IBM point-of-view on which execution engines are necessary and appropriate for a complete mobile testing solution.
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Solutions for Productivity on the Go featuring Panasonic Toughpad
Businesses everywhere are benefiting from the incredible time-saving workflow opportunities of today's mobile technology.
This White Paper examines...
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Identity as the New Perimeter: Securely Embracing Cloud, Mobile and Social Media
With the traditional perimeter disappearing and the increased use of cloud applications, business managers can now purchase cloud services on the spot...
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Three Shortcuts for UC Success
Managing UC means delivering streaming video fluidly, transmitting voice with clarity, moving IM's briskly, and send emails promptly. Easier said than...
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The Essential Guide to Developing a Social Recruiting Strategy
Learn what social recruiting actually means and how you can use it to directly benefit your company’s hiring practices.
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Enterprise Mobility Management - The Big Bang Theory
The universe of mobility is a complex thing, and it is ever-expanding—much like our actual universe. The other similarity mobility shares with our...
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EMC It's Oracle Backup and Recovery
EMC today announced it has qualified its Data Domain Boost software for use with Oracle Recovery Manager, allowing data deduplication to take place on...
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Facing a Skills Shortage? Bring Back The Baby Boomers!
Even with unemployment remaining high, many industries and organizations are facing or will face a skills shortage and talent gap. While some industries...
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5 Ways to Avoid the Engagement Abyss
Once considered soft science, engagement is now one of the most critical challenges strategic organizations are focused on. Yet we’re in an abyss...
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