ITSM Pro: Beyond out-of-the-box

Published by ServiceNow

Deliver an AI-powered employee experience across any system with Automation Engine.
IT organizations already find it difficult to keep pace with demand. Service experiences suffer as IT gets overwhelmed with high numbers of employee requests and too much manual, repetitive work. And never mind the constant need to reduce costs and increase productivity further just to keep up.
ServiceNow® IT Service Management Pro helps customers overcome such challenges by streamlining everyday work with automation and delivering smart, responsive IT services.
But what happens when an employee request or incident requires actions or data in other systems to resolve? That’s where ServiceNow® Automation Engine comes in.
Take a closer look at some use cases and how automating service operations across any system with ITSM Pro and Automation Engine can transform IT service performance while delivering extraordinary employee experiences.


Inside this ebook you’ll learn how you can:

  • Connect any modern API-enabled system to ServiceNow
  • Integrate data in any system regardless of API availability
  • Automate mundane, repetitive tasks so that people can do more valuable, rewarding work
  • Seamlessly integrate document processing into workflows
  • Maximize ROI and automation health by integrating islands of automation across multiple vendors

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